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Services & Extras

In-Flight Catering for Charter Flights

Request in-flight catering alongside a private or group charter itinerary. Through the IONA JETS Platform, participating vetted Broker Partners may ask operators and independent catering providers to assess menu preferences, dietary information, delivery conditions and aircraft-specific restrictions, subject to written provider and operator confirmation.

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Defining the catering request

A useful catering request begins with the itinerary, passenger count, service time and type of meal expected on each sector. Preferences should be distinguished from requirements, especially when a passenger reports an allergy, intolerance, religious restriction or medically directed diet. The proposed aircraft, galley equipment, storage space and flight duration can affect what may be accepted, kept at a suitable temperature and served safely. A responding Broker Partner may relay the information to the operator and proposed caterer, but those providers determine feasibility and the final service scope.

  • Flight and service details: Provide each airport, date, local departure time, passenger number, flight duration and preferred service moment so providers can assess preparation, delivery, loading and onboard handling requirements.
  • Menu preferences: Describe the desired meal style, courses, beverages, quantities, presentation and any preferred products or brands, recognizing that substitutions may be proposed according to local sourcing and operational constraints.
  • Aircraft capability: Ask the operator to confirm the available galley, refrigeration, storage and reheating equipment, as the cabin configuration may limit container sizes, preparation methods and the service possible onboard.

Allergies, dietary information and food safety

Allergy and dietary information must be submitted accurately and early, with the affected passenger identified in an appropriate manner. The Client should explain the ingredient or substance concerned, the nature of the restriction and any instructions supplied by a qualified healthcare professional. Neither a special-menu label nor a provider's general process proves that cross-contact cannot occur. Ingredients, production environments, transport, airport storage and onboard handling may involve several parties. Written responses from the caterer and operator should therefore be reviewed, and passengers with serious allergies should follow their own medical guidance.

  • Allergy declarations: State every known allergen, sensitivity or intolerance clearly, avoid relying on menu labels alone and request ingredient and handling information from the responsible caterer through the responding Broker Partner.
  • Cross-contact limitations: No provider arrangement should be described as allergen-free unless the responsible provider expressly confirms that wording; shared kitchens, equipment, vehicles, storage and aircraft spaces may create residual risk.
  • Special diets: Religious, ethical, texture-modified or medically directed meal requests require precise information, while suitability, nutritional adequacy and compliance with personal medical needs remain matters for qualified professionals and the passenger.

Sourcing, delivery and onboard acceptance

Catering availability depends on the departure airport, operating hours, local suppliers, season, order lead time and the confirmed flight schedule. Delivery may also require security screening, handler coordination, approved access and identification of the correct aircraft. The operator decides which food, beverages, packaging, equipment and quantities can be loaded, stored, reheated or served. A schedule or aircraft change can require the order to be amended or replaced and may generate charges. Clients should treat preliminary menus as indicative until the responsible providers confirm the order, price, delivery point and acceptance conditions.

  • Local and seasonal availability: Allow for reasonable substitutions where products, brands or ingredients are unavailable, while asking the proposed caterer to document material changes and obtain approval before preparing a materially different order.
  • Delivery coordination: Confirm the caterer, delivery contact, airport access process, handler, cutoff time and aircraft details in writing, recognizing that late operational changes may prevent delivery or require a revised arrangement.
  • Loading and service onboard: The aircraft operator and crew retain final authority over acceptance, storage, reheating, alcohol service and safe cabin operations, including the right to refuse unsuitable items, packaging or equipment.

Reviewing a catering proposal

A catering proposal should identify the responsible provider, menu, quantities, price, taxes, delivery charges, substitution policy, cancellation terms and assumptions. It should also record the dietary information provided and the scope and limitations of any information supplied about ingredients or handling procedures. IONA JETS transmits requests to vetted Broker Partners, who decide independently whether to respond and which providers to consult. Before acceptance, the Client should compare the scope with the itinerary, resolve outstanding questions and ensure that material requirements appear in the booking or provider documentation.

  • Scope and price review: Check portions, inclusions, beverages, presentation, delivery, service equipment, taxes, additional charges and cancellation conditions, as a menu description alone may not define the complete catering order or price.
  • Changes and substitutions: Require material substitutions, revised delivery arrangements and additional charges to be communicated for approval whenever practicable, while recognizing that safety or operational decisions may still be made close to departure.
  • Independent comparison: IONA JETS verifies Broker Partners before network participation, while the Client remains responsible for reviewing proposals, named providers, contractual terms and written confirmations before accepting any catering or flight arrangement.

Frequently asked questions about in-flight catering

These answers explain how catering requests are assessed, which dietary information should be supplied and why every menu, delivery and onboard arrangement requires provider and operator confirmation for the specific flight.

Yes, a preference can be included in the request, but it is not guaranteed. Feasibility depends on the departure airport, local availability, operating hours, lead time, delivery access, aircraft equipment and operator acceptance. A restaurant may not provide airport delivery or packaging suitable for aviation handling, so an approved caterer may need to source or reproduce the requested items. The proposal should identify the responsible provider, menu, quantities, price, substitutions and delivery conditions. Treat the order as confirmed only when it appears in the relevant booking or provider documentation.

No general guarantee should be assumed. Even when a caterer offers a special menu, ingredients and meals may pass through shared kitchens, equipment, transport, storage and aircraft spaces, creating a risk of cross-contact. Declare the allergen and the affected passenger clearly, request written ingredient and handling information and review the provider's response before accepting the arrangement. Passengers with serious allergies should follow guidance from their qualified healthcare professional, carry any prescribed medication as directed and not rely solely on a menu label or catering request.

The aircraft operator has final authority over what can be accepted, stored, reheated and served on the aircraft, with the crew applying safety and operational procedures on the day. The caterer is responsible for the food it prepares and for the information it provides under its own terms and applicable rules. Airport handlers or security providers may control delivery access and screening. A participating vetted Broker Partner can request and document the proposed arrangement, but neither the request nor IONA JETS overrides any provider, operator, crew or authority decision.

Restrictions may apply to food, animal products, plants, liquids and alcohol according to the origin, destination, transit points, passenger allowances and intended use. Customs, agricultural, health and security authorities determine the applicable requirements and may inspect, restrict or refuse items. Alcohol service is also subject to law, operator policy and crew discretion. The Client should disclose relevant products and ask the responding Broker Partner to seek provider guidance, but official requirements should be checked with the competent authorities. No catering proposal guarantees import, export, clearance or onboard service.

IONA JETS operates solely as a digital referral platform connecting Clients with independent air charter Broker Partners. It is not an air carrier, aircraft operator, airport operator, ground handler, transport provider or supplier of any aviation, airport, ground or onboard service. IONA JETS does not provide, contract, perform, manage, supervise, inspect, certify or guarantee any flight or related service. Requests submitted through the Platform may be transmitted to participating vetted Broker Partners, who independently decide whether to respond and may approach operators or third-party providers when preparing a proposal. Verification by IONA JETS concerns admission to its Broker Partner network and does not constitute certification, endorsement or a guarantee of any proposal, provider, service, outcome or continuing performance. The Client remains responsible for reviewing the identified contractual parties, scope, price, terms, insurance and supporting documentation. Any flight is quoted and contracted through the selected Broker Partner and performed by the operator identified in the applicable documentation, subject to the licenses, approvals, insurance and operating conditions required for that flight. Any complementary service is provided by the entity identified in the applicable documentation under its own terms and responsibility. Information on this page is general guidance only and does not constitute legal, regulatory, security, customs, immigration, operational or professional advice. Only written confirmation in the applicable booking and provider documents defines the services purchased. IONA JETS is not a caterer, food business, aircraft operator, ground handler, manufacturer, dietitian, healthcare professional, food-safety adviser, customs representative or alcohol supplier. It does not prepare, package, transport, store, inspect, certify, load, reheat, serve or supervise any food or beverage. Caterers, operators, handlers and other identified providers remain independently responsible for their respective services, information, controls and legal obligations. Menus, ingredients, brands, quantities, presentation, prices, substitutions, production methods, delivery, loading, storage, reheating and onboard service are subject to provider and operator confirmation and may change because of availability, lead time, schedule, airport, aircraft, security, weather or operational constraints. No representation is made that a meal is free from an allergen or suitable for a medical, religious or dietary requirement. Shared facilities, equipment, transport, storage and aircraft spaces may create cross-contact risk. Clients must disclose dietary and allergen information accurately, review written provider responses and seek qualified medical advice where appropriate. Food safety, quality, freshness, temperature control and legal compliance remain the responsibility of the applicable providers. Customs, agricultural, health and security authorities determine whether food, beverages or alcohol may cross a border or enter an airport or aircraft. The operator and crew retain final authority over loading, storage, reheating, service and alcohol onboard. No timing, delivery, acceptance, clearance or particular catering outcome is guaranteed. *Cashback is available only on eligible bookings and remains subject to the applicable Loyalty Program terms.