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Verify the proposed aircraft and cabin
Aircraft within the same category can differ in cabin dimensions, seating layout, baggage capacity, lavatories, sleeping arrangements, galley equipment, entertainment and accessibility. Review the specific registration or aircraft description provided with the proposal and ask which features are contractually confirmed. Photographs may be representative or taken before later modifications. The operator retains responsibility for aircraft suitability, payload, performance and safety decisions. A requested layout or amenity remains subject to aircraft availability, certification and written operator confirmation.
- Cabin configuration: Confirm seat count, layout, cabin zones, lavatory, sleeping arrangements and any requirement for a stretcher, mobility aid or additional crew. Verify that every material feature appears in the final aircraft documentation.
- Baggage capacity: Provide dimensions and weights for standard and oversize items because advertised capacity may not apply to the passenger load or operating conditions. Separate cabin baggage from items intended for external compartments.
- Specific amenities: Record any requirement for power, entertainment, galley equipment, temperature preference or accessibility in the proposal or booking documentation. Confirm whether requested equipment is functional for the planned route.
Request catering and dietary information carefully
Catering options depend on the departure location, order timing, aircraft galley, operator rules and available provider. State preferred menus, quantities, service timing and dietary information, including allergies, but do not treat a request as confirmation. The responsible caterer and operator should explain what can be supplied and any limitation concerning ingredients, preparation, substitutions or storage. No provider can guarantee an allergen-free environment merely because a dietary request has been acknowledged. Review the final order and unresolved risks before acceptance.
- Menu and quantities: Confirm the final items, portions, beverages, presentation, delivery timing, price, taxes, substitutions and cancellation conditions. Record any service sequence required for passenger needs, group timing or an event schedule.
- Dietary requirements: Distinguish preferences, religious requirements, intolerances and medically significant allergies so providers can respond accurately within their capabilities. Provide precise information without relying solely on broad menu labels or general assurances.
- Provider limitations: Ask about ingredient information, cross-contact controls, packaging and handling without interpreting a general assurance as a medical or safety guarantee. Request provider-specific answers for the exact order and flight.
Confirm connectivity, entertainment and branding
Connectivity depends on the installed equipment, subscription, geographic coverage, route, network conditions and operator policy. A statement that Wi-Fi is available does not guarantee speed, continuous coverage, security or suitability for a particular application. Branding, printed material, digital content and temporary cabin changes require operator approval and may involve certification, production and installation constraints. Submit requirements early, but avoid generic lead-time promises. The written proposal should identify the provider, approved scope, production assumptions, price and removal responsibilities.
- Connectivity details: Ask which system is installed, whether charges or data limits apply and what coverage or performance limitations the provider discloses for the intended route. Treat advertised availability or speed as indicative rather than guaranteed.
- Information security: Use appropriate security controls for sensitive work. Connectivity, encrypted devices and confidentiality requests do not eliminate interception, disclosure or human error risks. Limit sensitive work where the available controls are insufficient.
- Branding approval: Confirm designs, materials, placement, certification, installation, removal, intellectual-property authorization and deadlines with the operator and specialist provider. Allow enough lead time for review, production and final operational approval.
Address pets, groups and cargo conditions
Pet travel, group service and cargo conditions require separate information. For pets, confirm operator acceptance, travel documents, destination rules, containment and cleaning conditions. For groups, confirm the aircraft-specific service plan rather than assuming an airline-style or fully customized product. Cargo conditions such as temperature, ventilation, restraint and segregation are operational matters determined by the operator and responsible handlers. IONA JETS does not set cabin or hold conditions, supervise the service or verify continuous environmental performance during transport.
- Pets in the cabin: Declare species, number, weight, carrier dimensions and documents and obtain written acceptance from the operator and relevant authorities. Reconfirm requirements after any aircraft or routing change.
- Group service plan: Confirm cabin layout, crew, catering, announcements, assistance, branding and baggage arrangements for the proposed aircraft and passenger manifest. Document responsibilities for late changes, substitutions and passenger communications.
- Cargo conditions: Document required temperature, ventilation, monitoring, restraint, dangerous-goods status and contingency procedures with the responsible operator and providers. State acceptable ranges and identify who receives alerts or exception reports.
Good to know
- Never infer a cabin feature from the aircraft category alone. Confirm the proposed aircraft, layout and material amenities in writing, while recognizing that substitutions may require a new review and Client acceptance under the applicable terms.
- Treat catering and branding lead times as provider-specific. Capacity, airport access, production, certification, operator approval and request complexity determine feasibility. Early submission supports assessment but does not guarantee delivery.
- Wi-Fi, allergen controls, temperature management and other requested conditions are not guaranteed outcomes. Ask the responsible providers to document their scope, monitoring, limitations and contingencies, and obtain appropriate professional advice where health or sensitive information is involved.
