IONA JETS | Help Center Frequently Asked Questions

IONA JETS is a Swiss digital referral Platform connecting Clients with independent air charter Broker Partners. It is not an air charter broker, airline, air carrier or aircraft operator and does not quote, contract, control or perform flights. Participating vetted Broker Partners decide independently whether to assess a request and prepare a proposal. If a Client selects a proposal, the selected Broker Partner remains responsible for identifying the proposed operator, applying its own checks, finalizing the contract and payment arrangements and coordinating the confirmed mission with the responsible providers.

Choose the private aviation, commercial group or air cargo request form and provide the complete route, dates, preferred times, passenger or shipment details, baggage and material requirements. Available email or WhatsApp channels may assist with Platform-related questions, but telephone and AI guidance do not confirm a booking. Submission creates a request for referral only. It does not guarantee that a Broker Partner will respond, that an operator or aircraft is available or that any proposed price or schedule will be accepted.

Not necessarily. Participating vetted Broker Partners decide independently whether to assess each request and whether to prepare a proposal. The receipt, number, timing, content and terms of responses are not guaranteed. A request may receive no response, one response or several responses depending on the mission, timing, available Broker Partners and market conditions. IONA JETS does not promise a competitive process or a particular response time. Review any proposal made available on its own terms and identify the responsible parties before selection.

IONA JETS does not charge Clients a platform fee for submitting a request, reviewing available proposals or selecting an option through the standard referral service. Flights and third-party services remain subject to the prices, taxes, payment terms and cancellation conditions issued by the responsible providers. IONA JETS Business is a separate optional paid subscription. IONA JETS receives remuneration from a Broker Partner when a referred request results in a confirmed booking. Cashback is available only for eligible bookings under the applicable Loyalty Program terms.

Compare the proposed operator and aircraft or service, routing, schedule, price currency, taxes, positioning, inclusions, exclusions, payment instructions, validity and change and cancellation conditions. Confirm which entity will contract with and invoice the Client and ask the responding Broker Partner to explain estimates or missing terms. Different proposals may rely on different airports, aircraft, providers or operating assumptions, so headline amounts are not necessarily comparable. IONA JETS presents available information through the Platform but does not rank proposals by suitability or negotiate their terms.

Submitting a request, receiving a proposal or selecting an option through the Platform does not by itself confirm a booking. Confirmation depends on the selected Broker Partner's process and the applicable contract, payment and written confirmation issued by the responsible provider. Before relying on the movement, obtain the final itinerary, named operator, aircraft or service details, payment evidence, cancellation terms and operational contacts. Any later change to passengers, shipment, airport, schedule or service may require a revised assessment and new written confirmation.

Each confirmed flight is performed by the aircraft operator identified in the booking documentation under its own operating certificate, approvals, operational control, terms and insurance. The operator remains responsible for the aircraft, crew and execution of the flight. The selected Broker Partner is responsible for its own operator sourcing and checks and for coordinating the confirmed mission. IONA JETS reviews Broker Partners before network admission but does not directly certify, select or verify every operator, aircraft, crew or downstream provider proposed for a particular request.

The competent authority certifies and oversees an operator under the applicable regulatory framework, while the operator retains operational control and responsibility for the flight. The selected Broker Partner should identify the proposed operator and explain the due-diligence basis for its proposal. Clients should review the named parties, certificates, insurance and mission-specific information appropriate to their requirements. An operating certificate, audit registration or network relationship does not guarantee that an incident cannot occur or that an aircraft or provider is suitable for every mission.

Changes and cancellations are governed by the contract and terms issued by the selected Broker Partner or other responsible provider. Contact that party using the details in the booking documentation. A message sent to IONA JETS or entered through a Platform channel does not itself amend or cancel the contract. Changes to route, schedule, passengers, cargo, aircraft or services may affect feasibility, price and cancellation exposure and require new operator or provider confirmation. IONA JETS can assist only with Platform-related questions within its stated support scope.

IONA JETS support can assist with Platform access, request submission, locating a request, account questions and understanding the referral process. Response times may vary by channel and issue. After proposal selection, the selected Broker Partner is the primary contact for contracts, payments, operator coordination and operational changes. The AI agent provides general information only and may be incomplete or inaccurate. IONA JETS channels are not dispatch, medical, safety or emergency services. In an emergency, contact local emergency services and the responsible contractual or operating party.

Information is handled according to the applicable Privacy Policy, Platform design and the lawful roles of IONA JETS and other recipients. Provide only information necessary for the request and use appropriate care with sensitive personal, medical, security or commercial details. Do not assume that any digital channel guarantees confidentiality, uninterrupted availability or protection from interception or human error. Review who receives information, the reason for disclosure and the responsible party's own terms and privacy information where the selected Broker Partner or provider processes data independently.

IONA JETS is not an emergency service, dispatch center, medical provider, security provider or aircraft operator. For an immediate threat to life, health or safety, contact the appropriate local emergency service. For an operational issue involving a confirmed flight or service, use the Broker Partner, operator or provider contacts identified in the booking documentation. WhatsApp, email and the AI phone agent may assist with Platform-related matters, but channel availability does not guarantee an immediate response, operational intervention or resolution within a particular time.