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IONA JETS Business

Private Aviation Workspace for Family Offices

Coordinate charter requests for principals, relatives and family office missions through one professional workspace. Teams can structure requirements and review proposals from participating vetted Broker Partners while retaining their approval, confidentiality, governance and record-keeping processes. Account functions and flights remain subject to applicable terms and confirmation by the responsible providers.

Request a flight

Structure each request around the family mandate

Family office travel can combine board obligations, private commitments, family movements and time-sensitive personal requirements within one complex itinerary. A decision-ready request distinguishes the passengers, purpose, route, timing, baggage, service needs and internal decision-makers without disclosing information that is unnecessary for assessment. It should also identify which entity or principal gives the instruction and where flexibility exists. The Business workspace supports a consistent briefing process, while the office remains responsible for lawful disclosure, authority to act, internal approvals and the accuracy of every detail submitted.

  • Mission profile: Record dates, airports, passenger numbers, baggage, schedule flexibility, accessibility needs and relevant preferences, then identify whether the request concerns business aviation, leisure and family travel or another eligible mission.
  • Authority and disclosure: Confirm the requesting entity, principal or beneficiary, internal cost owner, authorized approver and information that may lawfully be shared. Use role descriptions where sufficient and provide identity details only when required for assessment, contracting or flight performance.
  • Connected arrangements: Note any multi-stop sequence, accompanying staff, pets, surface transfers or wider personal logistics that may affect timing. Any related service must be separately assessed and expressly confirmed by the responsible provider.

Support the office's own governance process

The Business workspace helps administrators keep continuity across recurring movements: request history, Broker Partner exchanges and available proposals stay in one account environment, which makes handovers between team members far easier. Identify the request owner, the reviewers and the final decision-maker before a request is released, and check membership, permissions, notifications, history and export functions against the actual account. Fiduciary authority, spending limits and approval policy remain defined by the family office under its own mandates.

  • Defined responsibilities: Assign an internal request owner, reviewer and final approver according to the office's mandates. The platform does not validate powers of attorney, delegated authority, beneficial ownership, family governance or a user's right to act for a principal.
  • Proportionate information: Limit submitted information to what is necessary for the mission and follow the office's confidentiality, privacy, cybersecurity and retention procedures. No page statement should be treated as a guarantee of masking, isolation, secrecy or technical security.
  • Professional coordination: Where travel decisions involve trustees, protectors, advisers or wealth-management teams, establish the required legal, tax, compliance and accounting review outside the platform before commitment.

Compare proposals against operational priorities

An eligible request may be made available to independent participating vetted Broker Partners, which decide whether to respond and what they can propose. Family office teams should compare the contractual carrier, aircraft, route, timing, passenger and baggage assumptions, included services, exclusions and total price rather than relying on a category name or cabin image. They should also confirm which party is responsible for each connected arrangement and how material changes will be handled. Availability, suitability, pricing and provider participation remain mission-specific until the relevant parties complete their confirmations.

  • Aircraft and route: Review passenger and baggage capacity, cabin layout, range, proposed fuel stops, airport suitability, slots, permits and alternatives. The operator alone confirms aircraft suitability and retains operational control of the flight.
  • Commercial terms: Compare the contracting party, price components, taxes where applicable, payment milestones, cancellation terms, liability limitations, insurance information and treatment of changes. A request does not guarantee multiple proposals, availability, a saving or a booking.
  • Provider responsibilities: Distinguish the Broker Partner's coordination scope from services performed by operators, handlers, caterers, security firms or ground providers. Review the participating Broker Partner network as background information, not mission-specific operator approval by IONA JETS.

Maintain continuity through office-controlled records

Staff changes, succession planning and evolving family structures make documented handovers important. The workspace may preserve administrative context where functions are available, but the family office remains responsible for records, access reviews and continuity. It should retain approved requests, considered proposals, decision rationale, contracts, passenger information, invoices and post-flight material in designated systems. No retention period, complete history, automatic reassignment, export, recovery, separation between families or uninterrupted access should be assumed without explicit confirmation in current terms.

  • Independent record keeping: Retain the approved request, proposals considered, decision rationale, signed contracts, passenger information, invoices and post-flight records within the office's own systems according to its legal and records-management requirements.
  • Access transitions: When personnel, advisers or mandates change, administrators should review account membership, revoke obsolete access, document new authority and verify any transfer procedure. Platform access does not itself establish succession, delegation or ownership of records.
  • Multiple families or entities: A multi-family office should verify whether the available account structure, functions and contractual terms suit the separation it requires. Do not assume data, billing, permissions or histories are isolated by family, entity or mandate without explicit confirmation.

Frequently asked questions about private aviation for family offices

Family offices need practical control over who requests travel, what information is shared and how proposals are reviewed. These answers explain the intended role of the Business workspace and referral platform without replacing the office's governance, privacy, record-keeping or professional advice. Available functions and subscription conditions must always be verified in the current account and terms.

Include the proposed itinerary, dates, passenger count, baggage, timing flexibility, airport preferences and any relevant cabin, accessibility or service requirements. Identify the internal request owner and authorized approver, but avoid adding personal or confidential information that is unnecessary at the assessment stage. The office should also state its comparison priorities, such as routing, aircraft category, contractual terms or change flexibility. Passenger identities and documents may be required later by the contracted parties and authorities.

The workspace may be used to structure eligible requests across private, commercial group and cargo categories available on the platform, including professional and personal missions. The family office remains responsible for deciding whether a request falls within its mandate, who may approve it and how costs, records and personal information are classified. Each flight and related service is separately proposed and contracted with the identified Broker Partner or provider, subject to availability, acceptance, applicable rules and the confirmed scope.

No website or online service can guarantee absolute confidentiality, security, availability or protection from every incident. The family office should review the current privacy notice, Business terms and any applicable contractual or technical documentation, limit submissions to necessary information and apply its own security and access controls. Workspace functions can vary by plan, account, configuration and release. Statements on this page do not promise identity masking, database isolation, encryption architecture, a specific permission model or uninterrupted access.

The family office should maintain its own authoritative records and documented procedures for staff departures, new administrators, succession and changes of mandate. Account membership and authority should be reviewed whenever responsibilities change. Multi-family offices should confirm in advance whether the available account structure and contractual terms meet their required separation of families, entities, data and billing. No automatic reassignment, permanent history, uninterrupted continuity or mandate-level isolation is promised unless expressly documented for the subscriber's current account.

IONA JETS is a Swiss digital referral platform and the provider of the IONA JETS Business workspace for professional users. It is not an air charter broker, air carrier, aircraft operator, travel agency, travel management company, freight forwarder, ground handler, customs broker, insurer or provider of any flight or related travel service described on this page. IONA JETS does not own, operate, charter or dispatch aircraft; issue flight quotations; select or certify operators for a mission; negotiate or conclude air transport contracts; or perform, control or supervise flights. The platform may make eligible requests available to independent participating Broker Partners. Broker Partners decide independently whether to respond and act under their own licenses, approvals, contracts, terms, procedures and insurance. IONA JETS verifies Broker Partners against platform participation criteria but neither performs nor supervises any mission-specific checks on an operator, aircraft, crew, handler or other provider. The selected Broker Partner is solely responsible for sourcing and assessing the proposed operator, preparing its proposal, contracting and coordinating the scope it confirms. The operator retains sole operational control and responsibility for the aircraft, crew, safety, routing and performance of the flight. Any proposal, operator, aircraft, availability, capacity, route, schedule, service, price, permit or other mission element is determined and confirmed only by the relevant Broker Partner and contracted providers and remains subject to operational, technical, regulatory, security, weather, airport and market constraints. Submitting a request does not guarantee a response, proposal, booking, aircraft, capacity, price, saving, departure, arrival or other outcome. Any flight or related service is contracted directly with the identified Broker Partner and/or third-party provider. IONA JETS is not a party to those contracts and assumes no broker, carrier, operator, agency, forwarding, handling, customs, insurance or delivery obligation. The Business workspace is an administrative and collaboration tool. It does not replace the subscriber's travel policy, delegated authorities, procurement, approval, accounting, audit, compliance, legal, tax, information-security or records-management processes. The subscribing organization and its administrators remain responsible for authorized membership, access decisions, internal approvals, the accuracy and lawful use of submitted information and review of all proposals and contracts. Workspace functions may vary by plan, account, configuration, jurisdiction and release. Only features available in the subscriber's account or expressly confirmed in current contractual documentation form part of the service. No continuous access, response time, workflow, permission model, integration, record completeness, retention period, export, technical architecture, data isolation or business outcome is promised by this page. The subscription is intended for eligible professional and business users. Eligibility, plan scope, any trial, fees, taxes, billing, payment processing, renewal, cancellation, access after cancellation and refund rules are governed by the current IONA JETS Business terms and the information presented at signup or checkout. Users must review those terms before subscribing and obtain their own tax advice where required. References to legislation, regulatory frameworks, fiduciary duties, audit practices, confidentiality standards or industry procedures are contextual only. They do not constitute legal, regulatory, compliance, audit, accounting, tax, procurement, cybersecurity or professional advice, certification or assurance. Each organization remains responsible for determining its requirements and obtaining appropriate professional review. Personal and business data is handled in accordance with the applicable privacy notice and contractual documentation. No website or online service can promise absolute security, confidentiality, availability or protection against every incident. For family-office use, IONA JETS does not determine fiduciary authority, validate mandates or powers of attorney, classify family or entity expenses, or provide family governance, succession, trust, legal, tax, accounting, compliance, privacy, cybersecurity or records-management advice. The subscribing organization and its administrators remain responsible for deciding who may access the workspace, submit or approve requests, view information and act for any principal, family, trust or entity. They must maintain their own authoritative records, confidentiality measures, access reviews and continuity procedures. No identity masking, mandate-level or database isolation, technical security architecture, complete history, retention period, export, automatic reassignment, uninterrupted access, generational continuity or multi-family-office configuration is guaranteed by this page. Any such function applies only if available in the account or expressly confirmed in current contractual documentation. *Cashback is available only on eligible bookings and remains subject to the applicable Loyalty Program terms.