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Help Center

How the IONA JETS Charter Request Process Works

Learn how to submit a private, group or cargo charter request through the IONA JETS referral Platform, review any proposals made available by participating vetted Broker Partners and understand what happens after selection. A request, proposal or portal action is not a confirmed booking until the responsible contractual provider confirms the applicable terms.

Request a flight

Submit a complete charter request

Start by choosing the request form that matches private aviation, group charter or air cargo. Provide the complete route, dates, preferred operating windows, passenger or cargo details, baggage, special requirements and a working contact email. Accurate information helps participating vetted Broker Partners decide independently whether the request falls within their capabilities. IONA JETS transmits the submitted information through its referral Platform but does not assess operational feasibility, choose an operator, prepare a quote or guarantee that any Broker Partner will respond.

  • Choose the correct form: Use the private, commercial or cargo request form so the itinerary and requirements are captured in fields appropriate to the intended mission. This also reduces avoidable follow-up questions before an assessment begins.
  • Describe the complete movement: Include every sector, timing constraint, passenger or shipment profile and requested third-party service rather than relying on assumptions or a short route description. State any flexibility separately so alternatives can be evaluated accurately.
  • Use a consistent email address: Account access and request identification may depend on the email used during submission. Follow the instructions displayed by the Platform and retain the reference provided. Avoid duplicate accounts for the same inquiry.

Review any proposals made available

Participating vetted Broker Partners decide independently whether to assess a request and what proposal, if any, to prepare. Available responses may appear in the Client Portal with messages or documents supplied by the responding Broker Partner. Review the proposed aircraft or service, named contractual parties, operator identity, schedule, price basis, taxes, inclusions, exclusions, payment terms and cancellation conditions. The Platform can present information for review, but IONA JETS does not rank proposals by suitability, negotiate the terms or guarantee that responses are directly comparable.

  • Identify the parties: Confirm which Broker Partner issued the proposal, which operator or provider is proposed and which entity will contract with and invoice the Client. Check these names against the proposal and invoice details.
  • Compare the full scope: Check routing, aircraft, timings, baggage or cargo limits, services, taxes, positioning assumptions and exclusions instead of comparing the headline amount alone. Note any material difference before making a selection.
  • Resolve uncertainties in writing: Ask the responding Broker Partner to clarify missing terms, operational assumptions or document requirements before relying on the proposal or selecting it. Keep the clarification with the final proposal documents.

Select a proposal and complete the contract

Selecting a proposal through the Platform identifies the option the Client wishes to pursue; it does not by itself create or guarantee a flight. The selected Broker Partner remains responsible for identifying the proposed operator, completing its own checks, issuing or arranging the applicable contract and payment instructions, and coordinating the confirmed mission with the operator and other providers. The Client should accept and pay only after reviewing the named parties, final scope, price, cancellation conditions and confirmation requirements contained in the contractual documentation.

  • From selection to confirmation: Selecting a proposal identifies the option the Client wishes to pursue. The selected Broker Partner then completes the applicable contract, payment and confirmations with the proposed operator and providers. Use the written booking documentation to verify the confirmed aircraft or capacity, schedule, services and price.
  • Review before payment: Verify beneficiary details, payment schedule, refund and cancellation terms, applicable taxes and the identity of the party receiving the Client's funds. Confirm unexpected banking changes through an independently verified contact.
  • Retain the final documents: Keep the signed contract, confirmed itinerary, operator details, payment evidence and operational contact information supplied for the booked movement. Store later amendments with the same booking record.

Manage questions, changes and confirmed-booking matters

IONA JETS can assist with Platform access, locating a request and understanding the referral process. Once a proposal has been selected, contractual, payment and operational questions should be directed to the selected Broker Partner or another responsible party identified in the booking documentation. Changes to passengers, cargo, dates, airports, services or timings may require a revised assessment, amended terms or additional charges. No change is effective merely because it was mentioned through a support channel; obtain written confirmation from the responsible contractual provider.

  • Platform questions: Contact IONA JETS about account access, request submission or locating information shown in the Client Portal, subject to channel availability and response times. Include the request reference when asking for assistance.
  • Booking questions: Contact the selected Broker Partner about contracts, payments, operator coordination, passenger or cargo acceptance and changes to a confirmed movement. Use the contact details stated in the contractual documentation.
  • Urgent operational matters: Use the operational contacts in the booking documentation. IONA JETS support channels and the AI agent are not dispatch, safety or emergency services. Contact local emergency services when immediate assistance is required.

Good to know

  • Submit requests and material changes in writing through the available Platform form, email or WhatsApp channel. The AI phone agent can provide general guidance but does not capture, approve or confirm a charter booking, price, operator, schedule or service.
  • IONA JETS does not charge Clients a platform fee for the standard referral process. Flights and third-party services remain chargeable under their own terms, IONA JETS Business is separate, and IONA JETS receives remuneration from a Broker Partner when a referred request results in a confirmed booking.
  • Treat portal privacy, permissions, message separation, activity logs and availability only as described by implemented functions and the applicable Privacy Policy. Platform access and displayed information may change, and no digital system guarantees confidentiality or uninterrupted availability.
Help Center

We are here to help.

Contact IONA JETS for help using the Platform, submitting or locating a request, accessing the Client Portal or understanding the referral process. Support channels are available 24/7, but response times may vary. After proposal selection, the selected Broker Partner is the primary contact for contracts, payments, operator coordination and operational changes. In an emergency, contact local emergency services and the responsible contractual or operating party.

Speak with our AI Agent

The AI phone agent is available 24/7 for general platform guidance and may direct account, request or booking matters to email support. It does not confirm proposals, prices, availability, contracts, safety or operations. Responses may be incomplete or inaccurate and are not professional or emergency advice.

Message us on WhatsApp

Our automated AI assistant on WhatsApp provides general information about IONA JETS, its services and platform features. For account questions, urgent issues or request support, email the team. Confirmed-flight matters should go to your Broker Partner or the responsible party named in the booking documents.

Message us via WhatsApp

Send us your question by email

Email support can help with platform access, request submission, account questions, urgent account or request issues and routing an inquiry to the appropriate team. It can also clarify the next steps on the platform. For contractual or operational matters concerning a confirmed booking, contact your Broker Partner instead.

Send us an email

IONA JETS acts solely as a Swiss digital referral platform connecting clients with independent air charter brokers. IONA JETS is not an air charter broker, air carrier, airline, aircraft operator, freight forwarder, ground-handling provider, travel agency, emergency service or provider of the flights and third-party services discussed in this Help Center. The Help Center, AI agent, email support and WhatsApp channels provide general information and assistance relating to use of the platform. They do not constitute operational, contractual, legal, financial, medical, safety, customs, immigration or other professional advice and do not confirm any aircraft, operator, route, schedule, price, proposal, service, provider or booking. Participating vetted Broker Partners may independently assess requests and prepare proposals, but Broker Partner participation and the receipt, number, timing, content and terms of proposals are not guaranteed. After a proposal is selected, operator sourcing, the checks the selected Broker Partner applies to the proposed operator, the applicable contract and payment arrangements, and the coordination of the confirmed mission and agreed third-party services all fall within that broker's own responsibility and procedures. IONA JETS neither performs nor supervises those checks. Each Broker Partner, operator, authority and provider remains responsible for the services, decisions, authorizations and obligations within its own contractual or regulatory role. Help Center content describes general industry considerations and may not reflect the precise conditions of a particular request or booking. The AI agent may produce incomplete, outdated or inaccurate responses and does not replace verification by a qualified human representative or the responsible contractual and operating parties. Availability of email, telephone or WhatsApp channels does not guarantee a particular response or resolution time. These channels are not emergency services. In an emergency, contact the appropriate local emergency service and the responsible operator or contractual party. Transport-related obligations and liabilities remain with the party or parties identified in the relevant booking documentation. IONA JETS is not a party to the flight or third-party service contract unless expressly stated otherwise in writing. (1) IONA JETS does not charge clients a platform fee for submitting a request, reviewing available proposals or selecting an option through the standard referral service. IONA JETS Business is a separate optional paid subscription. Flights and third-party services may carry separate prices, taxes, payment terms and cancellation conditions. IONA JETS receives remuneration from a Broker Partner when a referred request results in a confirmed booking. A request reference, portal status, message, uploaded document or proposal selection does not constitute a booking confirmation. Clients must obtain the final contract, payment instructions, itinerary, operator identification and written confirmation from the responsible contractual provider. *Cashback is available only on eligible bookings and remains subject to the applicable Loyalty Program terms.