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Air Cargo

Express, Urgent and AOG Air Cargo Charter

Submit one time-critical cargo request through IONA JETS so vetted Broker Partners may assess it independently. Those brokers can review the shipment, deadline, route and handling constraints, then return proposals through your Client Portal when a feasible option can be sourced. IONA JETS provides the Swiss referral platform only; it does not arrange, operate, monitor or deliver the shipment.

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Define the operational need without assuming feasibility

Express and AOG requests may involve a production component, aircraft part, critical document or other lawful shipment whose late arrival could have material consequences. Urgency does not override cargo acceptance, aviation, customs or safety requirements. A Broker Partner can review the information supplied and approach potentially relevant operators and providers, but no response, aircraft, departure or recovery outcome is assured. Stating the preferred deadline, the latest useful arrival, shipment readiness and the operational consequence of delay helps providers evaluate realistic options without treating an urgency label as proof of priority or feasibility.

  • Deadline and consequence: Give the required delivery point, local deadline, time zone and operational consequence of delay. Distinguish a preferred target from the latest useful time so proposals can state realistic assumptions rather than rely on an unsupported urgency label.
  • Exact shipment profile: Provide the commodity, part number where relevant, piece count, dimensions, gross weight, packing, value and photographs. Declare batteries, chemicals, fluids, magnets, dry ice or other characteristics that may trigger dangerous-goods assessment.
  • Handover points: Identify the shipper, collection address, ready time, departure airport, consignee and final delivery location. State which surface sectors or handovers require proposals; none is included unless the relevant provider expressly confirms it.

Compare proposals, routes and time assumptions carefully

A dedicated charter, an on-board courier or another transport configuration may be considered depending on shipment size, route, documentation and provider availability. Broker Partners independently decide whether to respond and what to propose. Every schedule is an estimate built from aircraft positioning, crew, airport, handling, permit and border assumptions that can change before or after contracting. Comparing the estimated milestones, routing, custody points, included services and contingency dependencies helps the requester understand what each option covers and whether the proposed arrival remains useful if one of its underlying assumptions changes.

  • Transport format: A proposal may consider a dedicated cargo aircraft, passenger-aircraft hold capacity, on-board courier or combined air-and-road routing. The Broker Partner and providers must confirm which format is lawful, available and suitable for the specific shipment.
  • Aircraft and airport fit: Door dimensions, payload, range, loading equipment, airport hours, curfews and handling capability affect feasibility. Named aircraft are examples only until the proposed operator confirms the actual aircraft, load plan, route and operating conditions.
  • Commercial comparison: Review price, validity, aircraft and route assumptions, included surface sectors, exclusions, cancellation terms and liability limits. IONA JETS does not set prices or guarantee savings, response time, the number of proposals or any schedule.

Prepare acceptance, handling and border information early

Urgent freight still requires accurate documents and lawful acceptance at every stage. The shipper remains responsible for cargo description, classification, packaging, marking, labeling and supporting records. The selected Broker Partner may coordinate confirmed services within its scope, while the operator, handlers, customs representatives, authorities and consignee control their decisions and availability. Preparing invoices, commodity codes, licenses, contacts and temporary-import or export-control information before sourcing can reveal border constraints, but pre-notification never guarantees inspection, release or a particular customs timeline.

  • Cargo readiness: State when the goods will be packed and physically available, and provide the commercial invoice, packing list, shipper and consignee data, origin information and any applicable licenses or certificates. Incomplete information may prevent or delay assessment and acceptance.
  • Handling and security: Screening, weighing, measuring, build-up, loading and storage depend on the appointed providers and airport infrastructure. Cut-off times or exceptional arrangements must be expressly confirmed; IONA JETS does not provide or supervise ground handling.
  • Customs and delivery: Customs pre-notification does not guarantee clearance. The responsible customs representative, authorities, consignee and delivery provider determine documentary acceptance, release and final handover; border or surface delays remain possible.

Keep responsibility clear throughout a time-critical request

An AOG or express movement is judged on the chain, not on the flight alone. A useful proposal identifies who contracts each service, who receives milestone information, where custody transfers and what evidence is available at each step, together with exclusions, insurance conditions and liability limits. Share the part number, dimensions, weight, dangerous-goods status, collection address and the aircraft-on-ground deadline so Broker Partners responding to the request can assess the fastest workable routing. Confirming who authorizes release at collection and who signs on arrival removes a frequent source of ground delay.

  • Broker Partner: The selected Broker Partner is responsible for its proposal, operator sourcing, contracting and any coordination it expressly agrees to provide. Ask it to identify all contractual providers, milestones, dependencies, exclusions and communication arrangements.
  • Operator and providers: The operator retains operational control of the aircraft, crew, cargo acceptance, loading limits, route and flight. Handlers, couriers, customs representatives, warehouses and road carriers independently control their services and records.
  • Shipper and consignee: The shipper must supply lawful, accurate and timely cargo information and suitable documentation. The consignee must be ready and authorized to receive the goods and complete any destination formalities assigned to it.

Frequently asked questions about express, urgent and AOG cargo charter requests

Urgent cargo planning depends on accurate shipment data, provider availability and regulatory readiness, not an urgency label alone. These answers explain AOG requests, timing, transport formats and border formalities without replacing advice from a Broker Partner, operator, handler or customs specialist. All aircraft, schedules, services, acceptance and delivery estimates require mission-specific confirmation.

AOG commonly means aircraft on ground and may describe a shipment intended to support an aircraft's return to service. The label does not prove technical criticality, create transport priority or guarantee recovery. Provide the part description and number, dimensions, weight, readiness, origin, destination, consignee and latest useful delivery time. The aircraft owner, airline or maintenance organization remains responsible for technical decisions and return-to-service approval. Broker Partners and transport providers assess only the proposed logistics within their respective roles.

There is no fixed dispatch or departure window. Timing depends on complete shipment data, aircraft and crew positioning, cargo acceptance, airport and handler availability, permits, traffic rights, customs readiness, weather and route constraints. A Broker Partner may provide an estimated sequence when it has obtained relevant provider information, but that estimate is not a guarantee. Submit accurate details as early as possible and distinguish the preferred deadline from the latest useful arrival so assumptions and dependencies can be stated clearly.

A Broker Partner may seek a proposal including an on-board courier, milestone communications, road transport or final delivery when suitable providers are available and those services are expressly included. This does not establish continuous tracking, uninterrupted custody or guaranteed delivery. Each courier, handler, carrier, warehouse and consignee controls its own records, handovers and performance. Review who contracts each service, what evidence is supplied, when risk transfers, and which exclusions, insurance conditions and liability limits apply before booking.

Documents may be prepared or submitted before arrival where the trade lane and responsible authorities allow it, but pre-notification is not customs clearance and cannot guarantee release. The shipper must provide accurate invoices, packing details, commodity codes, origin, value, parties and licenses. The customs representative, consignee and competent authorities determine admissibility, duties, inspections and release. Sanctions, export controls, temporary-import rules or missing documents may affect timing. No customs outcome or release time is guaranteed by IONA JETS or the referral process.

IONA JETS is a Swiss digital referral platform. It is not an air charter broker, freight forwarder, carrier, aircraft operator, ground handler, customs broker, insurer, packer, shipper, consignee or provider of any transport or related service described on this page. IONA JETS does not own, operate, charter, dispatch, load or supervise aircraft; negotiate or conclude transport contracts; or provide forwarding, customs, handling, storage, screening, packaging, certification, insurance or delivery services. The platform only makes eligible requests available to independent participating Broker Partners. Broker Partners, operators and all other third-party providers act under their own licenses, approvals, contracts, terms, procedures and insurance. IONA JETS verifies Broker Partners against platform participation criteria but neither performs nor supervises any mission-specific operator, aircraft, crew, handler, warehouse, customs, insurance or provider checks. The selected Broker Partner is solely responsible for sourcing and assessing the proposed operator, issuing its proposal, contracting and coordinating the confirmed scope. The operator retains sole operational control and responsibility for the aircraft, crew, load acceptance, loading limits, aircraft suitability, routing and performance of the flight. Other providers and authorities remain responsible for their own decisions and services. Any proposal, availability, price, routing, schedule, aircraft, capacity, payload, permit, acceptance, handling arrangement, service level and delivery estimate is determined and confirmed solely by the relevant Broker Partner and contracted providers. All remain subject to operational, technical, regulatory, customs, security, weather, airport, infrastructure and market constraints. Submitting a request does not guarantee a response, proposal, booking, aircraft, capacity, route, price, saving, departure, arrival, delivery, customs release or other result. Users must review the proposal, contractual parties, carrier identity, insurance, limitations of liability, cargo conditions, cancellation terms and supporting documents before booking. Any transport or related service is contracted directly with the identified Broker Partner and/or third-party provider. IONA JETS is not a party to those contracts and assumes no carrier, broker, forwarding, handling, customs, storage, insurance or delivery obligation. Nothing on this page constitutes legal, customs, tax, trade-control, security, dangerous-goods, packaging, insurance or technical advice. For express, urgent and AOG cargo, all deadlines, schedules, milestones and delivery estimates are indicative until confirmed by the responsible contractual parties and may change. The terms express, urgent, time-critical and AOG do not create priority rights, guaranteed capacity, expedited regulatory treatment or an obligation to recover an aircraft or operational situation. The shipper remains responsible for lawful and accurate cargo information, classification, packaging, marking, labeling and documentation. The operator and appointed handlers retain final authority over aircraft suitability, load acceptance, screening, loading and cut-off requirements. Customs pre-notification or document preparation does not guarantee admissibility, inspection avoidance, release or a release time. Any on-board courier, tracking, chain-of-custody record, warehousing, road transport or final delivery must be expressly included and contracted with the responsible provider; its availability, continuity, timing and outcome are not guaranteed. IONA JETS does not monitor the mission, hold or deliver the cargo, manage an AOG recovery, or provide continuous operational support. IONA JETS receives remuneration from a Broker Partner when a referred request results in a confirmed booking. *Cashback is available only on eligible bookings under the IONA JETS Loyalty Program terms. Eligibility, amount, timing and payment remain subject to those terms, and no cashback is earned or payable unless all applicable conditions are satisfied.