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Optional ground, airport and onboard services for charter travel
A journey rarely starts and ends at the aircraft door. Alongside an eligible passenger charter, you can request helicopter transfers, a chauffeur, a VIP terminal, lounge access, fast track at security, cabin branding, onboard catering and close protection. Participating Broker Partners may include these services in their proposals, and the Broker Partner you select may then coordinate them with the proposed operator and providers. Availability, price and timing depend on the proposal and are confirmed during booking, so spell out from the outset which services you need, along with any deadline or passenger requirement.
Optional services for private charters and group flights alike.
Ask for them with your charter request, and participating Broker Partners may include them in their proposals for both Private Aviation and Group & Airline travel. Once you select a proposal, that Broker Partner may coordinate the agreed services with the proposed operator and providers. What is possible varies with the airport, the provider and local conditions. Freight handling and logistics are covered on the Air Cargo page.
Every service is delivered by a specialist company, and the proposal names who does what.
IONA JETS never performs these services: a helicopter operator, a chauffeur firm, a handling agent, a caterer or a security provider carries out the work under its own responsibility. A clear proposal sets out what is included, when it happens, which local rules apply and what needs the operator's approval. Airports, authorities and providers then confirm what falls within their own scope for that journey.
Plans move, and services can be added or adjusted along the way.
Add a service when you submit your charter request, while you compare proposals, or later once you have chosen one, even days before departure. The selected Broker Partner may pass the request to the proposed operator and the providers involved. Availability, price, lead time, cancellation terms and any impact on the rest of the booking, such as a later departure, are confirmed first. Nothing becomes part of the trip until it has been agreed in writing.
Medical, mobility and dietary needs are far easier to meet when raised early.
Mobility assistance, wheelchair handling, medical equipment, oxygen, allergies, dietary restrictions and religious meals are best set out in advance and in full. The selected Broker Partner can then consult the proposed operator and specialist providers, explore workable options and document what is confirmed. Feasibility and preparation vary with the aircraft, the airport and the provider, and the operator or provider responsible may decline a request.
Eight services you can request around your flight.
Each card opens a dedicated page setting out what the service usually covers and the conditions that come with it. Several services can be combined on the same trip, each one confirmed on its own terms with the operator and the providers responsible. Availability hinges on the proposal you select, operator approval, the airport, the provider's capacity, local rules and enough notice.
Frequently asked questions about charter services and extras.
Planning ground, airport or onboard services around a Private Aviation or Group & Airline flight? Start with how much notice catering needs, whether a car can meet the aircraft, how cabin branding is handled and what happens when a service is added late. Each answer also sets out who decides what, and when a service actually becomes part of your booking.
As early as you can, and earlier still for anything unusual. Lead time depends on the departure airport, the caterer's schedule, the complexity of the menu, where the ingredients come from, dietary needs and any certification or traceability you ask for. At a major airport a simple cold menu can often be arranged the same day, while certified or bespoke dishes usually need several days. The selected Broker Partner may put the request to the operator and the caterer, then confirm what can be arranged. A dish, an ingredient, a preparation method or an allergy precaution counts as confirmed only once the caterer has accepted it.
Sometimes. At certain private terminals and FBOs the car can wait a few steps from the aircraft; at other airports passengers meet it outside the controlled area. It comes down to the airport, the terminal, the handler, the operator, security rules and the local authorities. The selected Broker Partner may ask for the most direct transfer on offer, though airside access, any escort and the related charges still have to be approved and confirmed. Vehicle and driver details, including the plate number and identity documents, are often required a day or more in advance. A missing detail is a common reason a car ends up waiting outside.
Through the operator, and always within the aircraft's approved configuration and safety rules. Seating layouts, branded items and other cabin-personalization requests go through the selected Broker Partner to the proposed operator and the suppliers involved. Lead time depends on the design, the materials, the production run, the aircraft type and whether an engineering review is needed. Removable items such as headrest covers, cushions and printed menus usually take days or weeks; anything fixed to the cabin takes considerably longer. Nothing can be produced or installed before the operator has signed off on the specification.
Yes, often right up to departure, and the earlier the better. A car, a lounge or a fast-track pass can often be added within hours; catering, cabin branding and security details need more notice. The selected Broker Partner may raise it with the proposed operator and the providers concerned, then report back on availability, the notice needed, the revised price and the payment and cancellation terms. A service becomes part of your booking only once the responsible contracting party has accepted it in writing, and a substantial change may call for updated documents or a separate confirmation from the provider.
IONA JETS acts solely as a Swiss digital referral platform connecting clients with independent air charter brokers. IONA JETS is not an air charter broker, air carrier, airline, aircraft operator, ground-handling provider, airport operator, chauffeur company, helicopter operator, caterer, security company, freight forwarder, customs broker or immigration representative, and does not directly provide or perform the services described on this page. Participating Broker Partners may include optional services within their proposals. After a proposal is selected, the selected Broker Partner may coordinate agreed services with the proposed operator and relevant third-party providers. Each Broker Partner, operator, airport, authority, handler and provider remains responsible for the services, decisions and processes within its own contractual or regulatory role. IONA JETS reviews and verifies Broker Partners before they join the network but does not directly certify, select or verify every aircraft operator or downstream provider. The descriptions on this page are general and do not guarantee the availability, price, timing, quality, specification or successful delivery of any service. All services remain subject to Broker Partner participation, operator and provider availability, airport infrastructure, local regulations, authority approval, security and border-control requirements, operational feasibility, weather where relevant and confirmation during the booking process. Medical, accessibility, dietary, security and other special requirements may require additional information, documentation or approval and may be declined by the responsible operator or provider. Transport-related and service-related obligations and liabilities remain with the contractual party or parties identified in the relevant booking and service documentation. IONA JETS is not a party to the flight, transport or third-party service contract unless expressly stated otherwise in writing. (1) IONA JETS does not charge clients a platform fee for submitting a request, reviewing proposals or selecting an option through the standard referral service. Optional ground, airport and onboard services may carry separate charges, taxes, payment terms and cancellation conditions set by the selected Broker Partner, operator or provider. IONA JETS receives remuneration from a Broker Partner when a referred request results in a confirmed booking. *Cashback is available only on eligible bookings and remains subject to the applicable Loyalty Program terms.
