Help Center

IONA JETS acts solely as a Swiss digital referral platform connecting clients with independent air charter brokers. IONA JETS is not an air charter broker, air carrier, airline, aircraft operator, freight forwarder, ground-handling provider, travel agency, emergency service or provider of the flights and third-party services discussed in this Help Center. The Help Center, AI agent, email support and WhatsApp channels provide general information and assistance relating to use of the platform. They do not constitute operational, contractual, legal, financial, medical, safety, customs, immigration or other professional advice and do not confirm any aircraft, operator, route, schedule, price, proposal, service, provider or booking. Participating vetted Broker Partners may independently assess requests and prepare proposals, but Broker Partner participation and the receipt, number, timing, content and terms of proposals are not guaranteed. After a proposal is selected, operator sourcing, the checks the selected Broker Partner applies to the proposed operator, the applicable contract and payment arrangements, and the coordination of the confirmed mission and agreed third-party services all fall within that broker's own responsibility and procedures. IONA JETS neither performs nor supervises those checks. Each Broker Partner, operator, authority and provider remains responsible for the services, decisions, authorizations and obligations within its own contractual or regulatory role. Help Center content describes general industry considerations and may not reflect the precise conditions of a particular request or booking. The AI agent may produce incomplete, outdated or inaccurate responses and does not replace verification by a qualified human representative or the responsible contractual and operating parties. Availability of email, telephone or WhatsApp channels does not guarantee a particular response or resolution time. These channels are not emergency services. In an emergency, contact the appropriate local emergency service and the responsible operator or contractual party. Transport-related obligations and liabilities remain with the party or parties identified in the relevant booking documentation. IONA JETS is not a party to the flight or third-party service contract unless expressly stated otherwise in writing. ⁽¹⁾ IONA JETS does not charge clients a platform fee for submitting a request, reviewing available proposals or selecting an option through the standard referral service. IONA JETS Business is a separate optional paid subscription. Flights and third-party services may carry separate prices, taxes, payment terms and cancellation conditions. IONA JETS receives remuneration from a Broker Partner when a referred request results in a confirmed booking. A request reference, portal status, message, uploaded document or proposal selection does not constitute a booking confirmation. Clients must obtain the final contract, payment instructions, itinerary, operator identification and written confirmation from the responsible contractual provider. *Cashback is available only on eligible bookings and remains subject to the applicable Loyalty Program terms.